Privacy Policy

Effective Date: August 30, 2025
Last Updated: August 30, 2025

Introduction:

Fancy Pants Laundry Co. ("we," "us," "our," or "the Company") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at fancypantslaundryco.com, use our mobile application, or utilize our laundry and dry cleaning services.

By using our services or providing your information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

Personal Information:

We collect personal information that you voluntarily provide to us when you:

Create an account or register for our services
Schedule pickup or delivery services
Place orders for laundry, dry cleaning, or alteration services
Contact us with questions or requests
Subscribe to our newsletter or promotional communications
Participate in surveys, contests, or promotionsHere's some stuff

This personal information may include:

Contact Information: Name, email address, phone number, billing address, service address
Account Information: Username, password, account preferences, service history
Payment Information: Credit card numbers, billing addresses, payment method preferences
Service Details: Laundry preferences, special instructions, pickup/delivery preferences
Communication Records: Records of your communications with us, including customer service interactions

Automatic Information Collection

When you use our website or mobile app, we automatically collect certain technical information:

Device Information: IP address, browser type, operating system, device type, mobile device identifiers
Usage Data: Pages visited, time spent on pages, click-through rates, search terms used
Location Information: General location data to provide location-based services (with your permission)
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

Third-Party Information

We may receive information about you from third-party sources, including:

Social media platforms (if you connect your accounts)
Marketing partners and advertising networks
Public databases and data aggregators
Background check providers (for employee screening)

How We Use Your Information

We use your personal information for the following purposes:

Service Provision:

Processing and fulfilling your laundry and dry cleaning orders
Scheduling pickup and delivery services
Managing your account and preferences
Providing customer support and responding to inquiries
Processing payments and managing billing

Communication

Sending service confirmations, updates, and notifications
Providing customer service and technical support
Sending promotional materials and marketing communications (with consent)
Conducting surveys and gathering feedback

Business Operations

Improving our services and developing new offerings
Analyzing usage patterns and customer preferences
Maintaining and improving our website and mobile app
Preventing fraud and ensuring security
Complying with legal obligations and resolving disputes

Marketing and Analytics

Personalizing your experience and recommendations
Conducting market research and analytics
Targeted advertising and promotional campaigns
Measuring the effectiveness of our marketing efforts

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We share information with third-party service providers who assist us in operating our business:

Payment Processors: To process payments and manage transactions
Technology Providers: To maintain our website, mobile app, and IT systems
Logistics Partners: To coordinate pickup and delivery services
Customer Service Providers: To provide customer support services
Marketing Providers: To send communications and conduct marketing campaigns

Business Partners

CSC Laundry Processing Centers: With our processing partners where your laundry is cleaned
Franchise Partners: If applicable to your service location
Integration Partners: For services that integrate with our platform

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes, court orders, or government requests
Enforce our terms of service and other agreements
Protect our rights, property, or safety, or that of our customers or others
Investigate and prevent fraud, security breaches, or illegal activities

Business Transactions

In connection with any merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Using SSL/TLS encryption for data transmission
Access Controls: Limiting access to personal information to authorized personnel only
Security Monitoring: Regular monitoring of our systems for security threats
Employee Training: Training our staff on data protection and privacy practices
Vendor Management: Ensuring our service providers maintain appropriate security standards

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce our agreements
Maintain business records for operational purposes

Generally, we retain:

Account Information: For the duration of your active account plus 7 years after closure
Transaction Records: For 7 years for tax and accounting purposes
Communication Records: For 3 years for customer service purposes
Marketing Data: Until you opt-out or withdraw consent

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

Request access to the personal information we hold about you
Request a copy of your personal information in a portable format

Correction and Update

Request correction of inaccurate or incomplete personal information
Update your account information and preferences at any time

Deletion and Erasure

Request deletion of your personal information, subject to legal and business requirements
Close your account and request removal of associated data

Restriction and Objection

Request restriction of processing of your personal information
Object to processing based on legitimate interests
Opt-out of marketing communications

Withdraw Consent

Withdraw previously given consent for data processing
Change your privacy preferences

To exercise these rights, please contact us using the information provided in the "Contact Information" section below.

Cookies and Tracking Technologies

Our website and mobile app use cookies and similar tracking technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Improve website functionality and user experience

You can manage your cookie preferences through your browser settings, but disabling certain cookies may affect website functionality.

Types of Cookies We Use:

Essential Cookies: Necessary for website operation
Performance Cookies: For analytics and site improvement
Functionality Cookies: To remember your preferences
Marketing Cookies: For targeted advertising

Third-Party Links and Services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

Categories of personal information collected
Sources of personal information
Business purposes for collection
Categories of third parties who receive information

Right to Delete

Request deletion of personal information, subject to exceptions

International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States. By using our services, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by: